scr Resident Survey
RESIDENT SURVEY
clear

We at SunRidge Management Group would like to offer you the opportunity to rate our services and share your comments, suggestions and ideas on how we can make your residency at our community the best it can be.

The questions we are asking below will help us gauge our performance and identify areas of strengths and those that may need some improvement. Please take a few minutes to complete this questionnaire.

USTED PUEDE PEDIR LA VERSION EN ESPANOL DE ESTA ENCUESTA EN LA OFICINA DE LA ADMINISTRACION DE SU COMUNIDAD.

clear
ALL ITEMS MARKED WITH * ARE REQUIRED. TO MOVE BETWEEN FIELDS USE THE "TAB" KEY
clear
 *Last Name
 *First Name
 *Your Apartment Community
 *Your Apartment Number
 *Phone Number
 *Email Address (if applicable)
clear
clear
SELECT THE NUMBER THAT BEST REPRESENTS YOUR FEELINGS TO EACH QUESTION ACCORDING THE FOLLOWING SCALE:

5 = Very Satisfied --- 4 = Satisfied --- 3 = Neutral --- 2 = Slightly Dissatisfied --- 1 = Very Dissatisfied
clear
  WITH REGARD TO THE APPERANCE AND CONDITION OF THE APARTMENTS, HOW SATISFIED ARE YOU WITH:
 *Visual appeal of the community 5   4   3   2   1
 *Overall condition of the community 5   4   3   2   1
 *Cleanliness of the building exterior 5   4   3   2   1
 *Exterior signage, including building directional's 5   4   3   2   1
 *Maintenance of recreational areas (pools, etc.) 5   4   3   2   1
 *Cleanliness and maintenance of parking areas 5   4   3   2   1
 *Exterior lighting 5   4   3   2   1
 *Fitness center and other amenities 5   4   3   2   1
 *Mailboxes and surrounding area 5   4   3   2   1
 *Routine maintenance of apartments 5   4   3   2   1
 *Maintenance of entry ways, hallways, stairwells, etc. 5   4   3   2   1
 *Landscaping 5   4   3   2   1
 *Laundry facilities 5   4   3   2   1
clear

  HOW WOULD YOU EVALUATE THE ON-SITE MANAGEMENT WITH REGARD TO THE FOLLOWING:

 *Ease of contacting when questions or problems arise 5   4   3   2   1
 *Answers questions/solves problems in a timely manner 5   4   3   2   1
 *Follow-up after problems are reported 5   4   3   2   1
 *Courtesy and respect with which you are treated 5   4   3   2   1
 *Willingness to respond to your needs 5   4   3   2   1
 *Ability to complete repair requests in a timely manner 5   4   3   2   1
 *Do what they say they will do 5   4   3   2   1
 *Policies of the community are fairly implemented 5   4   3   2   1
 *Overall level and quality of service you are receiving 5   4   3   2   1
 *Professionalism of communication in notices, letters, etc. 5   4   3   2   1
clear

  HOW SATISFIED ARE YOU WITH EACH OF THE FOLLOWING FEATURES OF THE COMMUNITY:

 *Controlled access/gates to the community (if not applicable answer with "3") 5   4   3   2   1
 *Recreational amenities provided within the community 5   4   3   2   1
 *Parking 5   4   3   2   1
 *Interior design features of your apartment home 5   4   3   2   1
 *Heating and air conditioning systems 5   4   3   2   1
 *Social programs and support services for residents 5   4   3   2   1
 *Access to and operation hours of recreational amenities 5   4   3   2   1
 *Price/value of your apartment vs. comparable's in area 5   4   3   2   1
clear

  HOW WOULD YOU EVALUATE THE RENTAL PROCESS?

 *Ease of rental process 5   4   3   2   1
 *Professionalism with which you were treated 5   4   3   2   1
 *Follow-up and continuing contact with leasing agents 5   4   3   2   1
 *Overall level and quality or rental experience 5   4   3   2   1
clear
  PLEASE INDICATE HOW MUCH YOU AGREE OR DISAGREE WITH EACH OF THE FOLLOWING STATEMENTS:
 *When the on-site management team promises to do something by a certain time, they do it.   5   4   3   2   1
 *Overall resident morale at the apartment community is good. 5   4   3   2   1
 *I would recommend this community to others. 5   4   3   2   1
 *The on-site management team is doing all they can make the community appealing. 5   4   3   2   1
 *The maintenance team is doing all they can to respond to resident needs in a timely manner.   5   4   3   2   1
 *Compared to the apartment communities in the area, this is the best managed. 5   4   3   2   1
 *Based on my feelings today, I would renew my lease. 5   4   3   2   1
clear
  PLEASE INDICATE HOW MUCH YOU AGREE OR DISAGREE WITH EACH OF THE FOLLOWING STATEMENTS ABOUT THE COMMUNITY:
 *The community and its staff have exceeded my expectations. 5   4   3   2   1
  *I was impressed by the marketing materials and/or advertising efforts of the community. 5   4   3   2   1
 *I would definitely recommend this community to a friend or co-worker. 5   4   3   2   1
clear
  ADDITIONAL COMMENTS: